Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a casino we should be looking at? This is the place to reach us. We read every message that comes through, though we can't reply to all of them individually given the volume we receive.
How to reach us
The quickest way to contact the Social Casinos team is by email: [email protected]. Send us as much detail as you can — which casino or page you're referring to, and what prompted the message — so we can look into it properly rather than going back and forth.
What we can help with
- Corrections — if a bonus term, payout detail or licensing note on the site looks out of date, tell us and we'll check it against the current information.
- Casino suggestions — if there's a Canadian-facing operator you think deserves a look, let us know which one and why.
- General feedback — good or bad experiences at any casino we've reviewed help us keep our write-ups honest and current.
- Site issues — broken links, display problems or anything else that got in the way of you using the site.
What we can't help with
We're an independent review and comparison resource, not a casino operator. That means we can't access anyone's casino account, process a withdrawal, resolve a dispute over a bonus, or verify your identity with a gambling site. Those matters sit with the casino itself, and most operators list a support email or live chat option directly on their own site. If a dispute doesn't get resolved there, Canadian players can also raise it with the licensing authority named in that casino's terms.
If gambling has stopped feeling fun or is affecting your finances, relationships or wellbeing, our Responsible Gambling page has practical steps and support options worth reading before you contact anyone else.
Before you write in about a specific casino
Our rankings on this site — including the operators covered on our homepage such as Cashed, SlotsGem and WinnerIsland — are based on published terms, licensing information and payout policies as we understand them at time of writing. If something about a listed offer looks different to what you experienced when signing up, let us know the specifics (date, casino, what the offer page said versus what you were shown) so we can review it. Bonus terms change frequently and operators sometimes update offers without much notice, which is exactly the kind of thing your report helps us catch.
Other pages that might answer your question first
A fair number of messages we get are already answered elsewhere on the site. Before emailing, it's worth checking:
- About Us — who runs this site and how we approach our reviews.
- Responsible Gambling — support resources and tools for managing your play.
- Terms and Conditions — the rules governing use of this site.
- Non GamStop Casinos 2026 — for UK-specific queries about casinos operating outside GamStop.
Response times
We aim to get back to genuine enquiries as promptly as we can, though response times vary depending on how many messages are in the queue. Please avoid sending duplicate emails in quick succession — it doesn't speed things up and makes the queue harder to work through fairly.